Privacy

What we collect

• If you take a spot: your business details, your email, and a record of your payment. Card numbers go straight to our secure payment provider. We never see or store them.
• If you browse: general usage information, such as pages visited, the device and country, and how you found us, to help us improve the site and our marketing. We may use cookies for this, including from our advertising partners. It doesn’t identify you by name.

Why we keep it

To run your listing, handle payments, refunds and invoices, contact you if there’s ever a problem with your listing, and keep the records tax law requires.

Who helps us

A small number of trusted providers help us take payments, host this website, send emails and understand how the site is used. They use your information only to do that job. Some are based overseas, including in the United States. We never sell or rent personal information.

Emails from us

Only about your listing or payment, plus overtake alerts if you switch them on (one tap to turn them off). We don’t send marketing.

How long we keep it

Payment and tax records for 5 years, as the law requires. Then we delete them.

Your rights

Ask us for a copy of your information, to correct it, or to delete anything we don’t have to keep: support@ladderbid.com. We reply within 5 business days.

Not happy?

Tell us first at support@ladderbid.com. Most things are sorted within a day or two, and we aim to resolve every complaint within 30 days. If you’re still not satisfied with our answer, tell us and we’ll explain your options.